You can receive system emails from your platform, including emails for mentions or a summary of recent updates. You can enable email notifications in your notification settings in your user drop-down menu > Notifications under Emails. You can only enable system emails if they have been activated for your platform.

Basics of system emails

System emails have predefined settings, design, and text. 

Sender

The sender name of your emails is always your platform's network name.

System emails are sent from either noreply@mail.coyocloud.com or noreply@haiilo.app. We recommend you add these email addresses to your organization's allowlist to ensure your users receive Haiilo's emails. You can define a custom sender email with the Custom Domain add-on.

Design

The default theme in your platform is used for the email design. You can edit the default theme to change the email design. The following colors are used:

• Navigation bar background → Background of the email header
• Navigation bottom border → Color of a divider under the header section
• Main background → Background of the email
• Main button background → Buttons in the email
• Link color → Links in the email's text
• Text color → Text in the email

Email clients display emails differently; some, like Microsoft Outlook, may not show the design correctly. Haiilo cannot, unfortunately, influence this.

Text

You can customize the text in system emails by editing the interface translations. Just search for language keys containing the word EMAIL or NOTIFICATION.INSTANT.

Your platform's network name is automatically displayed at the top of the email and in the footer after "Sent via." These cannot be changed.

System email types

You can choose which emails to receive in your notification settings.

Update summary

You will receive a summary of updates and any missed content since your last visit to the platform. An email will be sent only if there has been activity on the platform since your last login. You can directly access the platform from the summary email by selecting a link, enabling you to quickly reach recent news.

Summary emails can be sent at designated times according to your time zone:

• Every day: Every day at 10:00 am.
• Every week: Every Monday at 10:00 am.
• Every 2 weeks: 1st and 15th day at 10:00 am.
• Every month: 1st day at 10:00 am.

The email summary may include any of the following content items:

• Company News: Blog articles from auto-subscribed pages. Up to 25 of the latest articles are included.
• Articles: Blog articles from pages you've subscribed to yourself. Up to 25 of the latest articles are included.
• New mentions of you on timeline posts.
• New comments on timeline posts you're subscribed to.
• New invitations to communities and events.
• New followers.
• New unread chat messages.

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Community invites

You can receive an instant email when you've been invited to a community. This helps you keep up with interesting and relevant workspaces on your platform.

Mentions

You can receive an instant email whenever someone mentions you on the platform. This gives you a great chance to jump into the conversations that others are tagging you in and keep the discussion going.