You can receive emails from your platform to stay informed about relevant activity and content. Depending on your notification settings, you can receive individual emails triggered by specific events and actions or an Email Digest that summarizes relevant updates at regular intervals.
To manage the emails you receive, go to your notification settings. The Email notification channel must first be activated by your platform admins.
Email sender
The sender name of your emails is always your platform's network name.
System emails are sent from noreply@haiilo.app. We recommend you add this email address to your organization's allowlist to ensure your users receive Haiilo's emails.
You can define a custom sender email with the Identity Package add-on.
Email design
The default theme in your platform is used for the email design. You can edit the default theme to change the email design. The following colors and logos are used:
- Navigation active → Background of the email header
- Navigation bottom border → Color of a divider under the header section
- Main background → Background of the email
- Main button background → Buttons in the email
- Link color → Links in the email's text
- Text color → Text in the email
- Navigation bar logo → Logo in the email header
The digest displays images from blog articles. The Top Story image is displayed in a 3:1 ratio, while images for other blog articles are displayed in a 1:1 ratio.
Email text
You can customize the text in system emails by editing the interface translations. Just search for language keys containing the word EMAIL, EMAIL.EMAIL or NOTIFICATION.INSTANT.
Your platform's network name is automatically displayed at the top of the email and in the footer after "Sent via." This can't be changed.
Email type: Instant
You can enable individual instant email notifications for these triggers:
| Type | Options and what they mean |
|---|---|
| Interactions & Conversations |
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| Apps & Collaboration |
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| Communities |
|
| Events |
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| Other |
|
Email type: Digest
The Email Digest brings together relevant content and activity from your platform in one email, helping you catch up on updates you might have missed.
In your notification settings, the digest is listed as Summary of relevant updates. You can turn the digest on or off and select how often you want to receive it from the frequency options available on your platform.
Your admins can configure the digest, including enabling it by default, deciding which frequency options are available to you, and prioritizing content from selected people, pages, and communities.
Schedule
Depending on your platform's configuration, the digest can be available at the following intervals:
- Daily: Every day at 10:00 am
- Weekly: Every Monday at 10:00 am
- Bi-weekly: On the 1st and 15th day of the month at 10:00 am
- Monthly: On the 1st day of the month at 10:00 am
The digest is sent according to your time zone.
Content
The subject line of the digest is You have X update(s).
The content in the digest is determined based on when your previous digest was sent, with the system filtering and prioritizing items for you. The digest highlights blog articles and other relevant activity from your platform.
You can select an item or button in the digest to open the corresponding content directly on your platform.
Blog articles
The digest can contain up to 50 blog articles. Blog articles can be included even if you have already read them on the platform.
Blog articles are prioritized to surface important content first:
- A Top Story highlights one blog article. The system first selects the newest eligible article from a prioritized person. If none is available, it selects the newest eligible article from a prioritized page or community, followed by an auto-subscribed page.
- Blog articles from people prioritized by your admins.
- Blog articles from pages and communities prioritized by your admins.
- Other blog articles based on your subscriptions, memberships, and follows.
Within each group, articles are ordered from newest to oldest. Higher-priority groups are filled first, meaning they can take up all available spots before articles from the next group are included.
More updates
Other relevant activity is grouped under More updates so you can catch up on additional activity from your platform.
More updates only appear if a supported activity has happened since your last digest and you have not yet viewed or clicked it on the platform.
These activities include:
- New mentions of you in content.
- New comments on posts you are subscribed to.
- New invitations to communities and events.
- New followers.
- New unread chat messages.