You can create multichannel content in the Studio that allows you to connect with your employees through their preferred channels and devices. Keep your employees informed by delivering targeted communications via the timeline, MS Teams, Slack, and email.

Features

These are the features related to Multichannel content:

• The Studio: All multichannel posts are created, planned, published, edited, and analyzed in Haiilo's Studio. If you have permission to access it, you can find the starting point for the Studio in the navigation bar. The Studio is only available in the browser version of your platform, not in the mobile app. Learn more in this article:
  • Studio overview
• Setting up communication channels: Your selected channels decide where you can distribute content to your employees. You have to enable each channel in the Administration. Learn more in this article:
  • Setting up channels for the Studio
• Creating posts: All posts are created in the Studio editor. You can start from scratch or use a template, use Haiilo AVA to assist with content creation if it's enabled, and provide your post in multiple languages. Learn more in these articles:
  • Creating Multichannel posts
  • Using the Studio editor toolbar
  • Using Multichannel post templates
  • Providing Multichannel posts in multiple languages
  • Using AVA in the Studio
  • Understanding read confirmation for Multichannel posts
  • Using campaigns in the Studio
• Reviewing and publishing posts: You might need to request approval for your posts before they can be published, depending on your permissions. Only those with publishing permission can publish posts without needing approval. Approvers can review posts in the editor. Learn more in these articles:
  • Approving and rejecting Multichannel posts
  • Publishing Multichannel posts
• Managing posts: After a post has been published, a creator can edit or unpublish the post. This allows you to make changes later or to unpublish outdated posts. The actions you can take depend on your permissions. Learn more in these articles:
  • Editing Multichannel posts
  • Unpublishing and deleting Multichannel posts
• Collaborating on posts with other users: Collaboration allows multiple users to work on the same multichannel post by sharing editing and publishing duties for that specific item. Collaboration on multichannel posts is asynchronous. Only one person can edit a post at a time. Learn more in these articles:
  • Collaborating on Multichannel posts
  • Inviting or removing collaborators on Multichannel posts
  • Understanding how locking works in Multichannel post collaboration
• Planning content in the Calendar: All posts from your platform are shown in a calendar or list view, so you can easily plan your communication. You can drag and drop drafts into the calendar to publish them. Learn more in this article:
  • Planning content in the Calendar
• Viewing analytics: The analytics for all published posts from your platform are included in Haiilo Analytics, so you can understand the posts' reach and engagement. Learn more in this article:
  • Studio Content Analytics
• Interacting with posts: Users can interact with posts on the communication channels they've received them on, including on the timeline of your platform. Learn more in these articles:
  • Liking or reacting
  • Commenting and mentioning
  • Sharing content internally
  • Bookmarking content
• Receiving notifications for the Studio: You receive notifications when someone has selected you as an approver for their post. After you approve or reject a post, the post creator is notified of your decision. Additionally, you will automatically be subscribed to Studio posts when you comment on them, or you can manually subscribe for updates. Learn more in these articles:
  • Understanding the Notification bell
  • Subscribing to content for notifications

Permissions

These are the permissions related to Multichannel:

• Studio:
  • "Access Studio": Allows users to access and view the Studio and its Dashboard and Calendar tabs.
  • "Add items to campaigns": Allows users to add content to campaigns, either in the Studio editor or in the Campaigns overview.
• Multichannel Posts:
  • "Multichannel administration": Allows users to manage the communication channels settings in the Administration.
  • "Create, edit and delete posts": Allows users to create and edit their own Multichannel posts.
  • "Publish posts": Allows users to approve, reject, publish, and unpublish Multichannel posts. A user without these permissions requires approval for their posts to be published. Alternatively, if a post's audience has been set to be one specific Page/Target Audience, an Admin of that Page/Target Audience can be selected as an approver despite not having publishing permissions, as long as they also have the post creator permissions.
  • "Target any audience": Allows users to select Everyone, individual users, and user groups as the audience of their Multichannel post. If this isn't enabled, users can only select Target Audiences/Pages as an audience for their posts.