Studio overview

This feature is available for:

Don't know which module you're using? Find out here.

  • Module: Multichannel Communication

In Haiilo's Studio, you have the power to create multichannel content that allows you to connect with your employees through their preferred channels and devices. Keep your employees informed by delivering targeted communications via the timeline, MS Teams, Slack, and email.

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Features

In the Studio, you will find:

  • Setting up communication channels: Your selected channels decide where you can distribute content to your employees. You have to enable each channel in the Administration. Learn more in this article:
  • Accessing the Studio: You can find the starting points for the Studio in the navigation bar, if you have permission to access the Studio. The first view of the Studio is your Dashboard, which contains your drafts, published posts, or other users' posts waiting for your approval. This gives you an overview of your work in the Studio.
  • Creating posts: All posts are created in the Studio editor. You can use Haiilo AVA to help with content creation if it's been enabled. Learn more in these articles:
  • Reviewing and publishing posts: You might need to request approval for your posts before they can be published, depending on your permissions. Only those with publishing permission can publish posts without needing approval. Approvers can review posts in the editor. Learn more in these articles:
  • Managing posts: After a post has been published, a creator can edit or unpublish the post. This allows you to make changes later or unpublish posts that are outdated. The actions you can take depend on your permissions. Learn more in these articles:
  • Planning content in the Calendar: All posts from your platform are shown in a calendar or list view, so you can easily plan your communication. You can drag and drop drafts into the calendar to publish them. Learn more in this article:
  • Viewing analytics: The analytics for all published posts from your platform are included here, so you can understand the posts' reach and engagement. Learn more in this article:
  • Interacting with posts: Users can interact with posts on the communication channels they've received them on. Learn more in these articles:
  • Receiving notifications for the Studio: You receive notifications when someone has selected you as an approver for their post. After you approve or reject a post, the post creator is notified of your decision. Additionally, you will automatically be subscribed to Studio posts when you comment on them, or you can manually subscribe for updates. Learn more in these articles:

Permissions

These are the permissions related to the Studio:

  • Studio:
    • "Access Studio": Allows users to access and view the Studio and all its tabs.
  • Multichannel Posts:
    • "Multichannel administration": Allows users to manage the communication channels settings in the Administration.
    • "Create, edit and delete posts": Allows users to create and edit their own Multichannel (internal) posts.
    • "Publish posts": Allows users to approve, reject, publish, and unpublish Multichannel posts. A user without these permissions requires approval for their posts to be published. Alternatively, if a post's audience has been set to be one specific Page/Target Audience, an Admin of that Page/Target Audience can be selected as an approver despite not having publishing permissions, as long as they also have the post creator permissions.
      • This permission is required for users to be able to create posts in the Haiilo mobile app, as there is no approval flow on the mobile app.
    • "Target any audience": Allows users to select Everyone, individual users, and user groups as the audience of their Multichannel post. If this isn't enabled, users can only select Target Audiences/Pages as an audience for their posts.

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