Push and in-app notifications on mobile

This feature is available with:

Don't know which module you're using? Find out here.

  • Engage - Intranet & Employee App

There are two types of notifications in the Haiilo mobile app: push notifications and in-app notifications.

Push notifications

You can receive instant push notifications on your mobile device from the Haiilo mobile app for different events, such as new comments or chat messages. You can only activate push notifications if they have been activated for your platform. 

Automatic push notifications

Push notifications for these events on Haiilo are automatically received and cannot be turned off by users:

  • New chat messages
  • Mentions of you within a chat
  • Published blog articles on pages (if Push notification is selected for the article)
  • Multichannel posts (if Push notification is selected for the post)

A note on notification badges: A notification badge is displayed for new chat messages and blog articles as follows:

  • For chat messages: The Haiilo app will display a notification badge displaying the number of unread messages on both Android and iOS.
  • For blog articles on pages: A notification badge appears only on Android, displaying a badge with the number 1 regardless of the actual number of published blog articles. There are no notification badges for blog articles on iOS.

Configurable push notifications

In addition to the above, you can enable individual instant push notifications for these triggers:

Type Options and what they mean
Interactions & Conversations
Apps & Collaboration
  • Forum updates: A new reply on a forum thread you are subscribed to
  • Task updates: You are assigned or unassigned a task
Communities
  • Community invite: You are invited to a community
  • Community invite reminders: You are reminded about a community invite you have pending
  • Community approvals: You are approved to join a protected community that you've requested access to
  • Community requests: Another user requests to join a protected community you are an admin of
  • Community milestones: A community you are in reaches a member milestone
  • Community request declines: You have been declined from joining a community you've requested access to
  • Community removals: You are removed from a community
Events
  • Event updates: The date or time of an event you are attending is updated
  • Event invites: You are invited to an event
  • Event cancelled: An event you are invited to or attending is cancelled
  • Event fully booked: An event you are invited to reaches its attendee limit
  • Event update: attending: Another user marks themselves as "Accept" on an event you are hosting
  • Event update: maybe attending: Another user marks themselves as "Maybe" on an event you are hosting
  • Event update: not attending: Another user marks themselves as "Decline" on an event you are hosting
Other
  • Follower milestones: You reach a follower milestone
  • New files: A new file is uploaded to a location you are subscribed to

Enable push notifications

To be able to receive push notifications on your mobile device:

  1. An admin has to activate push notifications for the platform.
  2. You have to enable push notifications in your Notification settings on the browser version of your platform.
  3. You have to enable push notifications for the Haiilo app in your mobile device settings.

Once these criteria are met, you can choose which of the above triggers you'd like to be notified about! Just head over to > Push notifications in the Haiilo mobile app and toggle the events you want to be notified about. You can also easily adjust these settings on the browser version of your platform.

push notification for multichannel post.png

In-app notifications

In-app notifications are located in the notification bell in the upper right corner of the Dashboard and Timeline screens. When the icon is filled and contains a dot, it means that there are new unread notifications. You can mark all notifications as read from the double-checkmarks icon in the Notifications tab.

Mobile in-app notifications differ from those in the browser. In the mobile app, there is one tab with fewer notifications. The following items trigger mobile in-app notifications:

  • You have been mentioned (@mention)
  • There is a new comment on the content you have subscribed to
  • A colleague starts following you
  • You're invited to a community
  • You're invited to an event
  • Your request to join a community has been denied
  • A colleague requests to join a community you are an admin of
  • A blog article was published in a community or page you're subscribed to/member of
  • A new file has been uploaded to a community or page you're subscribed to/member of
  • A wiki article has been published/edited in a community or page you're subscribed to/member of
timeline as the first start screen.png

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