Scheduling read confirmation reminders

Post authors or collaborators can schedule or instantly send read-confirmation reminders for a multichannel post, allowing you to re-nudge users in the post's target audience who haven't yet confirmed they've read the post. 

Reminders can be scheduled when creating the post or later by opening a published post in the editor. You can send multiple reminders for each post or set up recurring reminders.

When sent, a read confirmation reminder includes a standard message, such as "You missed some news, please confirm that you have read it," followed by the teaser title and a link to the original post.

Read confirmation reminder in the notification bell
Read confirmation reminder on MS Teams

Schedule a reminder

  1. When in the Studio editor, scroll down to the Settings box in the right-hand sidebar and check Request read confirmation to enable read confirmation for the post.
  2. Select Schedule reminder. A new read confirmation reminder pop-up appears.
  3. Define a name for your reminder, e.g., Reminder 1.
  4. Choose a date and time for it to be sent.
  5. Optionally, if you want the reminder to repeat, select Repeat. This lets you choose which days the reminder should repeat and set an end date for your reminders. 
  6. Choose the channels to which the reminder(s) will be sent. The channels you can choose from depend on what's activated for your platform. You can send a reminder on any activated channel, even if you didn't originally publish the post to that channel.
    • Selecting Notification as a channel sends a notification to the platform's notification bell, in both the browser and mobile app. 
  7. Select Save to set up your reminder.

After creating your reminder, you can edit or delete it, or choose Schedule reminder again to set up a new one. Once a reminder is created, you can no longer make it repeat; please create a new reminder instead.

Send an instant reminder

Once a post has been published, you can open the post in the editor from the Dashboard or Calendar to instantly send a read confirmation reminder. 

  1. Open a published post in the Studio editor and select Edit
  2. Scroll down to the Settings box in the right-hand sidebar and select Send reminder. A new read confirmation reminder pop-up appears. You can see how many users will receive the reminder at the top of the pop-up.
  3. Define a name for your reminder, e.g., Instant reminder.
  4. Choose the channels to which the reminder(s) will be sent. The channels you can choose from depend on what's activated for your platform. You can send a reminder on any activated channel, even if you didn't originally publish the post to that channel.
  5. Select Send.

The reminder is sent immediately.

Was this article helpful?

0 out of 0 found this helpful