I'm having issues including Haiilo's metadata.xml in the ADFS server. What can I do?

If you get an error with the following message when including the Haiilo "metadata.xml" as "Party Trust" in the ADFS server:

An error occured during an attempt to read the federation metadata.
Verify that the specified URL or host name is a valid federation metadata endpoint.

Most likely, your ADFS server uses the outdated TLS 1.0. Often it helps to disable TLS 1.0 on the ADFS server and use TLS 1.2.

Alternatively, there is the following workaround: You download our "metadata.xml" with a browser and include it on the ADFS server in the "Add Relying Party Trust Wizard" as an .xml file, not with the URL.

Alternatively, if the message "Ooops.... An error has occurred", one of these steps will usually help:

  1. If you get a Haiilo error "SSO_OTHER", please check the timezone of the Haiilo host and the ADFS server first. A difference would lead to this error.
  2. Another reason could be an error in the configuration in Haiilo Administration. Please make sure that the "entity ID" specified in Haiilo is exactly the same as the one in the ADFS "metadata.xml". Often an "s" is appended to the "http" or the case is not taken into account.

In our daily practice, we also very often find that ADFS sync problems are not related to Haiilo, but to the network infrastructure or an incorrectly configured ADFS server. Therefore, please check all internal configurations first. If the problem is then related to configuration difficulties with ADFS, Microsoft's support team will be able to help you in the first instance.

If you find that you need further help with errors with Haiilo, our qualified colleagues of the service team will be happy to support you with your concerns. Please create a ticket in our service desk.

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