For the Haiilo Public Cloud, we perform regular backups that comply with current standards. Backups give us the option to restore data from a backup in case of a total failure. We use various backup techniques for this purpose.

• We perform incremental backups every 5 minutes and daily full backups at night, which are stored in the cloud for easy retrieval. In case of data loss, we can recover the data within 24 hours, as our Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are both set to 24 hours.
• We utilize the built-in backup function of the CloudSQLInstance service to ensure the backups are stored in multi zones.
• We have enabled the Point-In-Time Recovery function, which allows for the recovery of data from a specific point in time down to a fraction of a second via write-ahead log archiving.
• Binary files such as images and videos are stored in a cloud storage service of our cloud provider, which also provides versioning of the binaries. The backups of these files are also stored in multi-zonal isolation and encrypted.
• Backups are retained for 14 days to ensure that we can recover any data that may have been lost.

Restoring individual content within a Haiilo Cloud environment and/or an entire single Haiilo Cloud environment using a backup is not possible.

In the Private Cloud, backups are structured differently depending on the platform. If you have any questions about this, you can contact our Service Desk.