Schedule for later

You can set a scheduled date and time for your post before requesting approval or publishing. The post is scheduled automatically for the set date and time.

If the post creator doesn't set a date and time before requesting approval, they need to publish it manually after approval. Learn more in Publishing Studio posts.

Teaser

Every post has a teaser with a title, body, and image(s) to briefly summarize your post to users across all channels.

The teaser will continue to update itself as you make changes to your post until you manually edit it. Once you've edited the teaser, it will remain in that edited state and won't update automatically anymore. You can still manually edit it.

• A teaser title and body can be different for each language, but the image(s) will be the same in all languages.
• A teaser title can be a maximum of 255 characters, and the teaser body can be a maximum of 500 characters.
• You can use up to four images or one video in your teaser. Multiple images will be displayed as a collage, and the user should read the entire post to view them fully. A video teaser is directly playable on the timeline.
• You can choose a focal point for your teaser image(s) so that the best section of it is always displayed on each communication channel.

Audience

You target your post to ensure it reaches the right users. The post creator is preselected and fixed.

• Send to everyone: The post is sent to everyone on the platform. To choose this, you need permission to "Target any audience".
• Users: The post is sent to selected individual users. To choose this, you need permission to "Target any audience".
• Pages/Target Audiences: The post is sent to selected page/target audience subscribers. This option is available to all post creators. If the Multichannel app is installed within the targeted page, the post is visible in the app.
• Groups: The post is sent to selected user groups. To choose this, you need permission to "Target any audience".

Once you select an audience, a list of targeted users appears under Show selected audience.

Channels

You can select which channels to send your post to for the chosen audience. The channels you see depend on what has been set up for your platform.

• Timeline: The post's teaser is displayed on the newsfeed timeline (Timeline widget) to the selected audience. The post creator can choose to Allow reactions or comments for the post unless the admins in the Administration turn these options off.
• Digital Signage: The post's teaser is shown on the Digital signage screen. Optionally, you can allow users to scan a QR to open the full post.
• Featured Posts: The post's teaser is included in the Featured posts widget. Users need to open the post to read it.
• Email: The full post is emailed to the selected audience. Users can read the full post directly in the email.
• Slack: The post's teaser is sent as a Slack message to the selected audience. Users need to open the post to read it.
• Microsoft Teams: The post's teaser is sent as a Teams message to the selected audience. Users need to open the post to read it.

Settings

You can configure additional settings for your post.

• Push notification: Your audience receives a push notification of the new post. A user can see the teaser title in the notification and select it to open the full post on the mobile app.
• Request read confirmation: Your audience needs to acknowledge that they have read the post. A user confirms the read once in their preferred channel. A post with read confirmation is distinguished by a To acknowledge tag. You can view how many users have confirmed reading a post in the Analytics.