AI tools are changing how employees find information, create content, and get work done. The Haiilo MCP integration connects Haiilo with these AI platforms, allowing information and supported actions to flow securely between them.

In simple terms, it allows an AI tool such as Microsoft 365 Copilot or Claude to talk to Haiilo.

What is MCP?

Model Context Protocol (MCP) is an open standard that gives AI platforms a common way to connect with external applications and data sources. MCP acts as a bridge between platforms, providing access to information and actions while respecting authentication, permissions, and security controls.

Across organizations, a web of connected platforms is starting to emerge. AI tools, knowledge platforms, and business applications can increasingly exchange information and trigger actions across systems.

MCP is one of the technologies enabling this web. As this ecosystem grows, Haiilo's knowledge and capabilities should connect with the other tools your organization uses.

Haiilo MCP makes Haiilo part of this evolving network, while existing user permissions continue to determine what someone can access or do.

What can you do with Haiilo MCP?

Haiilo MCP isn't just about searching your intranet. It enables information and actions to flow in both directions.

Find and use information from Haiilo

Employees can use their AI tools to find and work with relevant Haiilo information. For example, they could ask:

• "What is our parental leave policy?"
• "Summarize the latest company announcements."
• "Who can help me with this topic?"

The AI can use supported Haiilo resources, including content, documents, news, and user information, to answer these questions.

Create and update content in Haiilo

The connection can also work in the other direction. Supported AI tools can take actions in Haiilo on the user's behalf, including:

• Creating wiki articles as drafts
• Finding related articles before creating new content
• Finding and updating existing wiki articles
• Publishing wiki drafts after explicit confirmation
• Finding and updating AI Content widgets

For example, you could ask your AI tool to find existing information about a policy, combine it with information from another connected platform, and use the result to update the relevant wiki article in Haiilo.

This is where MCP goes beyond traditional search: connected platforms can work together rather than simply provide information independently. 

The information and actions available depend on the enabled MCP tools and each user's permissions in Haiilo. Users can only retrieve or change information they’re authorized to access or edit.

For a detailed overview of the available Haiilo MCP tools, supported content types, and the information each tool can retrieve or change, see Haiilo MCP capabilities and tools.

Why use Haiilo MCP?

As organizations connect more of their tools to AI, employees shouldn't need to know exactly where information lives or which application they need to open to complete a task.

Haiilo MCP helps you:

• Bring trusted company knowledge into the flow of work through AI tools employees already use
• Turn information into action rather than stopping at an AI-generated answer
• Connect Haiilo with other platforms so information and actions can flow across systems
• Reduce platform switching by allowing workflows to span Haiilo and other connected tools
• Maintain control through the individual user's existing Haiilo permissions

The result is a more connected digital workplace where Haiilo is an important source of trusted knowledge and capabilities, even as the way employees interact with that information evolves.

What about the Haiilo Copilot app?

If your organization uses Microsoft 365 Copilot, the Haiilo Copilot app is a Microsoft-specific way of making Haiilo MCP capabilities available through Copilot. Employees can access Haiilo through an agent in their Microsoft environment.

MCP itself is broader and isn't limited to Microsoft. Haiilo MCP can also connect Haiilo with other compatible AI providers.

Simply put: Haiilo MCP provides the connection and capabilities. The Haiilo Copilot app makes them available within Microsoft Copilot.