The Content Governance page helps you identify outdated or unmanaged pages and communities and unused content across your intranet. This allows you to keep your platform clean and maintain the credibility of your content. The data on this page considers the last six months.
You can use this page to detect inactive entities, identify ownership gaps, and prioritize cleanup efforts by impact.
For more information about the definitions of metrics, refer to Metrics Definitions for Haiilo Analytics.
Content governance
The page provides a central view of pages, communities, and content that may require action. It focuses on these types:
| Type | Description | Why take action |
|---|---|---|
| Inactive pages/communities |
Pages or communities with very low activity. A page or community is considered inactive if it has fewer than 0.10 visits from its audience* over the past 6 months. |
Low activity typically indicates that the content is no longer relevant or useful. Reviewing these pages and communities helps you decide whether to archive, move the content, or revive them. |
| Orphaned pages/communities |
Pages or communities without an active admin. A page or community is considered orphaned when its admin account has been deactivated or deleted. |
Without ownership, content is not maintained and becomes outdated over time. Identifying these pages and communities helps ensure that every space has a clear responsibility and that any space that is no longer needed is archived. |
| Stale blogs/wikis |
Blog and wiki articles with very low readership relative to their intended audience*. Content is considered stale when it has been viewed by less than 5% of its audience during the past 6 months. |
Outdated or unused content can reduce confidence in the platform and make it harder for employees to find relevant information. Regular review helps ensure content remains accurate, useful, and easy to discover. Read our checklist for keeping your intranet clean and organized for tips! |
| Stale rate of total platform content | Of the total blog and wiki articles on your platform across all pages and communities, the percentage of articles that are counted as stale under the above definition. | The lower the percentage, the healthier the content on your platform. |
*Audience is calculated based on visibility: for public communities and pages, it is the total number of activated user accounts on your platform; for private and protected communities, it is the number of community members; for private pages, it is the number of page subscribers.
Platform Health: Pages & Communities
The Pages and Communities tables provide detailed analytics for each identified page and community, enabling you to see the impact level this unmaintained content has on your platform and take action.
You can see all pages or communities, or filter by the ones you own. If a page or community you own isn't on the list, it doesn't currently need review.
The table displays the impact, name, visibility, creation date, visits, audience, content items (timeline posts, blog articles, wiki articles), and whether the issue is Orphaned, Inactive and/or Stale. Pages or communities with more than 50% stale content and at least 10 stale pieces are tagged Stale in the tables, linking to the Stale content table. The metrics are based on data from the past six months.
Impact scoring
Each page and community is assigned an impact level to help you focus on the most important clean-up tasks:
- High impact: Affects a large audience or includes a high volume of content.
- Mid impact: Moderate reach or content volume.
- Low impact: Limited reach and fewer content items.
The impact score is based on audience reach and visibility. For example, an inactive public page with fewer content items might still have a higher impact than a private community with more content, because public pages are more visible in search results.
Send review notification
You can send the admins of the identified pages or communities a notification to review their space using the icon. When you select the icon, you'll see how many admins will be notified and the message that will accompany the notification.
Notifications will be sent via the notification bell and email.
Once a review notification is sent, the button becomes disabled for 30 days, after which you can send another notification.
Platform Health: Stale Content
The Stale content table provides a centralized view of blog and wiki articles that may require review. The larger the audience, the more important it is to take timely action.
The table displays the number of users in the audience (see definition above), content item name, type, location type, location element name, creation date, views, and last viewed. The metrics are based on data from the past six months.
You can filter the list by content type, location type, or location, sort by any column, and open content directly for review.