Email notifications

Email notifications in Haiilo differ depending on the module(s) you use. However, session emails are sent for all modules.

  • If the admins have activated email notifications, you can receive emails from Haiilo. The settings can be found in your user profile drop-down > Notifications.

    The Email option lets you receive a summary of updates and missed content since your last visit. You can access the platform directly by selecting a link in the summary email. Summary emails can be sent at specified times per your time zone:

    • Every day: Every day at 10:00.
    • Every week: Every Monday at 10:00
    • Every 2 weeks: 1st and 15th day at 10:00
    • Every month: 1st day at 10:00

    An email is only sent if there's been activity in the platform since the user's last login. The email summary can contain any of the following notifications:

      • Company News: All blog posts from auto-subscribed pages.
      • Articles: All blog posts from pages you've subscribed to yourself.
      • New mentions of you on the timeline
      • New unread chat messages
      • New comments on Timeline posts you're subscribed to
      • New invitations to communities and events
      • New followers

    example summary email.png

    Furthermore, users can enable email notifications for being mentioned in a post or invited to a community.

    Design

    The default theme in your Haiilo platform is used for the email notification design. Admins can edit the default theme to change the email design. The following colors are used:

    • Navigation bar background → Background of the email header
    • Main background → Background of the email
    • Main button background → Buttons in the email
    • Link color → Links in the email's text
    • Text color → Text in the email

    Email clients display emails differently; some, like Microsoft Outlook, may not show the design correctly. Haiilo cannot, unfortunately, influence this.

    Text

    Admins can customize the text in the emails by editing the interface translations. The language keys for the text in the email start with "email", e.g., email.email_notification and email.email_welcome.

    The email header name is taken from your platform's network name, which you can find from Administration > System settings > General settings > Network Name.

    Sender

    The sender email is noreply@mail.coyocloud.com or noreply@haiilo.app. We recommend you add these email addresses to an allowlist to ensure your users receive them.

    The sender email can be changed with the Custom Domain add-on.

    Language

    Users receive the email in their preferred language as set in their account settings.

  • When opting for the email channel in your survey, you can customize the email subject, title, and body for each language after creating a campaign but before it starts. An email can only be edited on a campaign level.
    1. Go to Surveys > Campaigns
    2. In the Scheduled tab, select Notifications for the campaign you want to edit
    3. You can edit the information for new and reminder emails
    4. Select Save the email to apply your changes

    surveys edit email notification.png

    Below the edit fields, you can see a preview of what your email will look like. The logo in the email header is taken from the Logo field in the Organization tab. Haiilo hardcodes some elements in the email that cannot be edited.

    Sender

    Surveys are sent from the email address no-reply@haiilo.com. We recommend you add this email address to an allowlist to ensure your users receive the surveys. The email sender's name is Haiilo.

    Language

    Users receive the email in their preferred language as set in their account settings.

  • When using the email channel for your Multichannel post, Haiilo provides a predefined template. The email subject is the post's title, and the content is formatted as follows:

    multichannel post email.png

    Sender

    Multichannel posts are sent from the email address no-reply@haiilo.cloud. We recommend you add this email address to an allowlist to ensure your users receive the posts. The email sender name is taken from your platform's network name, which you can find from Administration > System settings > General settings > Network Name.

    The sender email can be changed with the Custom Domain add-on.

    Language

    If you have activated multi-language, each user receives the post in their preferred language as set in their account settings. However, if the post is unavailable in their preferred language, they will receive it in the first language in which the post was created.

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