If you experience errors with Haiilo, submit a ticket with a detailed description of the issue. This will help us assist you more effectively. For our technicians, it's very helpful to see which processes are running in the background when you encounter an error in Haiilo. These processes can be seen in a HAR export from the Network tab under Developer Tools in your browser.

Below, we'll provide step-by-step instructions on creating a HAR export for the most popular browsers. All you need to do is find your browser in the list and follow the guidelines provided.

Chrome

1. Open the corresponding Haiilo page in your browser.

2. Right-click on an empty area in the window and select the option "Inspect". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console, with at least one entry shown in red.
5. Export the content of the browser Developer Tools as a HAR file. This option is shown with an arrow button.
6. Send us the file via a ticket.

Firefox

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.

3. Select the "Network analysis" tab.

4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console, with at least one entry not shown in green. If something isn’t running as it should, the error is shown in purple or red in Firefox.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right in the dropdown menu of the gear wheel icon.

6. Send us the file via a ticket.

Edge

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option in the top left above the floppy disk icon, "Export as HAR".
6. Send us the file via a ticket.

Safari

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R or with the Update button to the right of the URL to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right as an export icon.
6. Send us the file via a ticket.

Opera

1. Open the corresponding Haiilo page in your browser.
2. Right-click on an empty area in the window and select the option "Inspect element". A new area appears in the browser window.
3. Select the "Network" tab.
4. Reload the page manually with CTRL+R or with the Update button to the right of the URL to start the console. If you now replicate the problem, various list entries appear in the left-hand menu of the console.
5. Export the content of the browser Developer Tools as a HAR file. You can find this option at the top right above the download icon.
6. Send us the file via a ticket.