An error message appears when entering a URL
If you have problems when entering your Haiilo URL in the mobile app, it’s most likely a result of your SSL certificate no longer being current.
You can test your certificate with this website: SSL test. If the following errors should appear, the certificate must be customized:
How can I customize the certificate?
- Log into your Haiilo host.
- Navigate to cd /home/haiilo/
- By default, your certificate is called "cert.pm" (in your .env file) and the intermediate certificate is saved as "inter.cert".
Please use the following command to renew the certificate:
cat inter.cert >> cert.pem && sudo ./stop.sh && sudo ./start.sh
Push notifications do not work
Extra information for our on-premises customers: A key is automatically stored in the cloud that enables push notifications. A general information on how to troubleshoot the push notifications can be found here.
For customers who host their Haiilo themselves, an additional step is required here:
We will generate a push key for you via our customer service. You just have to add it to your .env file. Please contact our Service Desk.