Our powerful search function makes finding specific content on your platform easy. It scans the entire system based on your entered search term, saving you time and effort by allowing you to access the content you need quickly and efficiently.

When presenting results, the search considers your permissions and only displays the content you can access. Furthermore, results in the language chosen by the user in their Account settings are ranked highest, followed by results in the platform's default language to ensure users see results in languages they are proficient in.

Start a search

You can access the search from the navigation bar's Search field or by pressing the S or F key. When you input a term, you will see suggested hits from pages, communities, users, events, and launchpad links in a quick search. You can select one of the suggested items if it's what you were looking for, or you can take action:

• Press Enter to open the global search with your search term pre-filled.
• Select Show all for a content type to open the global search with your search term and selected content type pre-filled.

• Select Search in page/community when you're browsing a page or community and want to search for something located in it. This will open the global search with your search term and the selected page or community pre-filled.

Understand the global search

When you enter the global search, you will see the following sections:

• Search bar: Your search term is pre-filled from the quick search when entering the global search. You can use search operators to refine your search.
  • Read more in this section: Use search operators.
• Sort by: You can order the type-specific results by Relevance or Newest (by date). When sorting by Newest, the most recently modified or uploaded content is at the top.
• Exact results: When using multiple search terms, e.g., "internal communication," the search defaults to finding matches for individual words, which means it looks for results containing either "internal" OR "communication." You can toggle to view exact results, meaning that it will search for "internal AND communication" instead, providing more precise search results. Your most recently used option is remembered the next time you search.
• Type-based results: You can view up to three of the most relevant results by content type, along with a number indicating the total results found for each type. You can narrow down the results by selecting a content type from the tab or the X results option next to its heading to see only results for that specific type.
  • Read more in this section: Content types.
• Filtering options: You can filter to narrow down the results. Select a content type, location, author, or date range to view more precise search results. You can toggle Include archived content to include any type of archived content in the results.
  • Read more in this section: Filter the results.
• Feedback box: You can provide feedback on the search experience directly to Haiilo's team. We don't store any personal user data, only the company you belong to, so that we can process the feedback better.

Content types

We natively support the following content types within the search, listed in the default sorting order in which results appear. You can change the content type sort order with our API.

• SharePoint or Google Drive (depending on integration; external source).
  • Admins can restrict search results to specific SharePoint sites. Learn more in Microsoft integration overview.
• Files and the content within PDF, HTML, PlainText, RichText, XML, Apple Office, MS Office, and Open Office files.
• Blog articles (including text in widgets in articles)
• Wiki articles (including text in widgets in articles)
• Users
• Pages
• Comments
• Timeline posts (including Multichannel posts)
• Apps (including text in widgets in Content apps)
• Communities
• Events
• Forums
• Chat messages

If widgets have been added to articles and content apps, the text of the following widgets is searchable as well:

• Callout
• Divider (text)
• Headline
• HTML
• Link button
• Plain text
• Poll (description and question)
• Rich text editor
• Single file (title)
• Video (title and description)
• Welcome widget (text)
• Image widget (alt text)

Search operators

You can use search operators to narrow down or broaden your search results. We support the following operators:

Filter the results

To get a better overview of the often long search results, you can use filters to narrow down the results. The filtering options differ between Everything and specific content types. Everything can be filtered by:

• Location: Where the item you're looking for is located or the event's host.
• Author: Who created the item you're looking for. Excludes Files, Colleagues, Pages, Apps, and Communities.
• Date range: When the item you're looking for was published, created, modified, or an event's start and end times. Excludes Colleagues and Apps.
• Include archived content: If the item you're looking for might be archived, you can include archived content in the results. Learn more below in Archived content.

If you want to filter by content type directly, meaning you know the type of item you're searching for, you can select a content type from the navigation bar under the search bar, or click on More to view additional content types.

Depending on the selected content type, different type-based filter options appear. Some example filters are:

• Author/Host: You know who published the content you are looking for. This filter can include pages, communities, events, and colleagues who created an item containing your search term.
• Origin/Location: You know where the content was published. This filter can include pages, communities, events, and colleagues where your search term is located.
• Created/Published/Modified: You know when the content was created, published, or modified.

Archived content

Generally, archived content includes any content that was actively archived, such as blog articles, archived pages, communities, and their apps and content. In detail, this includes:

• Archived blog or wiki articles. Additionally, blog or wiki articles that are still active but part of an archived page or community.
• Comments on archived content, e.g., a comment is part of an archived blog or wiki article or under a timeline item inside an archived page or community.
• Archived pages and their apps.
• Archived communities and their apps.
• Timeline posts in archived pages or communities (and not shared to an active page or community).
• Forum threads that are part of an archived page or community.
• Files that are part of an archived page or community.