At Haiilo, you get the best possible service: Whether via the ticket system or by telephone, our service agents are available to you every day during the week to help you with all matters concerning Haiilo.

To cater your service experience to your needs, we have developed our service packages.

Do you want even faster and better assistance? By booking one of our service packages, you can decide for yourself what you need. Find out what offers you the maximum benefit:

Gold package 🥇

With our gold package we offer you all-round carefree service. You get the fastest resolution times and telephone calls are also included. In case of an emergency we are on standby for blockers.

Silver package 🥈

In our silver package you are well taken care of: fast responses, quick answer times and more access to the service desk.

Bronze package 🥉

With our bronze package, you are entitled to telephone service and, of course, with multiple accesses, we are also available via the service desk to answer your queries with the usual commitment.

Basic package 🎖

With our basic package, the service is free of charge and without a lot of gimmicks. If you don't need telephone support and one person's access to our service desk is sufficient, then this package is the optimal solution for you.