Wiki app

The Wiki app allows you to display complex or extensive content in a structured and compressed way. The app consists of articles and sub-articles, which can be structured flexibly to suit your use case best. Each article can be displayed with various layouts and widget combinations.

Typical examples of the wiki app are glossaries, policies, FAQs, or process descriptions.

Set up the app 

Once you've added a Wiki app to your page or community, you can configure it. Also, read Apps overview for general information on apps.

  • Name: Give your app a meaningful name that best reflects its topic and use case.
  • Activate this app: Activate it immediately or leave it in the deactivated mode. A deactivated app is only visible to admins of a page or community. The app is in draft mode.
  • URL: By default, the URL is generated from the app's name, but you can change it to something else. Any old links leading to the app won't work anymore after you change it.
  • Publishers: Define who can publish wiki articles: Page/Community Admins or Everyone. Select the option that suits your use case best.
  • Home article: Optionally, select an article to display first in the wiki app. This is useful if you have an article explaining the app and want to prioritize it. You have to create the article first to be able to select it.
  • Comments: Check if users should be able to like and comment on wiki articles. Allowing commenting can be advisable if the wiki intentionally aims to encourage discussion on, e.g., processes.
    • You can activate comments in the beginning and deactivate them later. Only admins can see comments after they're deactivated.
    • If you want your employees to discuss topics in detail, integrating the Forum app would be a better option.
  • Hide author: Check if you want to hide the author's name on wiki articles. Admins can always see the author.

Write a wiki article

  1. Select Create article
  2. Give your article a meaningful title that best reflects its content.
  3. If you're creating a sub-article, select its parent article in Create in. A sub-article is displayed under the parent article that it's assigned to.
  4. Create the content the article should deliver. The rich-text-editor widget is always preinstalled by default. When selecting Switch to advanced mode, you can add widgets to further expand the article. See Adding widgets for more information.
  5. Add Hashtags to complement your article and make it easier to find in the search. You can also add a Related wiki articles section under the article where any other article with at least one common hashtag is displayed. The first 5 related articles are shown by default, but more can be loaded. The order of related articles depends on the number of shared hashtags.
  6. To save your article as a draft, you can select Save. If you want to publish it directly, navigate to the Publish tab and change the Status to Publish.
  7. When you publish an article, you have the option to set a Review reminder that sends a notification to all admins and the article's author on the selected day to remind them to review the article. Additionally, you can include a note with the reminder, such as "Review to ensure it's up to date."
    • An article that needs review displays a Needs review label until it's edited and saved.
    • If an article with a review reminder is archived or moved back to draft status later, the reminder is automatically removed.
  8. Select Publish

A New label is displayed for 5 days on a new wiki article.

After publishing a wiki article, a notification is sent to all users who are members of the community or subscribers of the page where the wiki app is located. The notification cannot be turned off.

creating a wiki article in advanced mode.png

Manage wiki articles

Depending on the app's configuration either only admins of the page/community or every user can interact with articles in the list overview.

  • Edit: Depending on the app's permission configurations, you can edit an already-created article. You get offered the same options as explained above. You can also choose to notify users that the article has been updated or not. After an article is edited, it displays an Updated label for 5 days.
  • Duplicate: Depending on the app's permission configurations, you can duplicate an article to use it as a template for a new article. Any sub-articles aren't duplicated when the parent article is duplicated.
  • Print article: Users can print an article or save it as a PDF. Prints only the selected article.
  • Print article with sub-articles: Users can print an article and its sub-articles or save them as a PDF. Prints the selected article and all its sub-articles.
  • Archive / Restore: Depending on the app's permission configurations, you can archive an individual article. Each sub-article needs to be archived individually before archiving the parent article. You cannot archive multiple articles at once. An archived article can later be restored. 
    • An archived article displays an Archived label.
    • Archived articles aren't shown in the wiki overview and global search by default, but they can be included by toggling Include archived content. Your choice is saved in the Wiki app, meaning that if you toggle the option to see archived content, it will remain toggled when you return later.
    • Archived wiki articles aren't shown on the Haiilo mobile app. However, users can access them directly by opening a link to an archived wiki article on their mobile device.
    • Archived wiki articles cannot be selected in widgets, but if a widget already displays an archived wiki article, it will remain showing.
  • Delete: Admins can delete an article if it's not needed anymore. A deleted article can't be restored.
  • Sort: Wiki articles are sorted in chronological order by creation date. You can sort articles manually by dragging and dropping them. You can also move sub-articles outside their parent article to change them into parent articles of their own.
  • History: When viewing an open wiki article, you can view its complete history, including the date of publication and all edits made along with their respective authors, unless the Hide author setting is configured.

manage wiki article options in the wiki overview.png

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