Cancel license/Delete data

We’re sorry to hear that you’re considering no longer working with Haiilo in the future.

We’d be delighted if you’d get in touch with us so we can try to solve the problem before you finally cancel: 

  • What can we do to make you feel comfortable again in your digital home?
  • What have we missed in the past that you feel has impaired our service?

Let us know why you no longer want to use Haiilo, as only through your feedback can we improve our product and our service over the long term.

If you still decide to cancel your Haiilo subscription, an informal cancellation by e-mail or post will be sufficient. You can find the current e-mail address on your last invoices.

What happens to my data if I cancel?

If you are a cloud customer, Haiilo can provide you with the data you have generated on the platform as an export at the end of the term if you wish. This is done as a .json file and is made available as a download.

As an on-premise customer, you can manage your data yourself.

If you do not want to export your data, Haiilo will completely delete your cloud instance with all data after 30 days.

Can I completely delete the data in a Haiilo?

We'll be happy to take care of the deleting for you to save you from having to manually delete the data in moderator mode. 

In this case, please create a ticket in our Service Desk. Our qualified colleagues will discuss the next steps with you and will be happy to answer any questions you may have.

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