You can allow users to open a Teams chat with a colleague directly from that colleague's profile, pop-up, or the Colleagues list. Additionally, from a user's profile, you can also start an audio or video call. The Microsoft Teams app will open, where the user can start the conversation.

To start a Microsoft Teams chat or call from Haiilo, several conditions must be met: users need the "Send messages via Microsoft Teams" permission in Haiilo, they must be logged in with their Microsoft credentials, and they must have the "Activate Microsoft 365" permission. Additionally, your Entra ID app for Haiilo must have the User.Read.All permission (Delegated) assigned.

Start a Teams chat

From a pop-up

1. Hover over a user's profile image on, e.g., the timeline.
2. Select the MS Teams button.
3. The Microsoft Teams app will open a chat with the user.

From the Colleagues list

1. Go to the Colleagues list and find a user you want to contact.
2. Select the Teams icon in the user's profile card.
3. The Microsoft Teams app will open a chat with the user.

From a user's profile

You can start a 1-1 chat or an audio or video call with the user from their profile.

1. Go to the profile of the user you want to contact.
2. Select Chat on Teams.
3. In the drop-down menu, choose whether to start a Chat, Audio call, or Video call with the person.
4. The Microsoft Teams app will open a chat with the user or ask you to confirm you want to start a call with them.