If you are having issues logging in to your Haiilo platform, it's usually due to the browser settings or network infrastructure. You can try these steps to remedy the issue.

1. Try logging in using incognito or private mode
   • If it works in incognito mode, the issue may be related to the browser cache. Clear the entire cache and try logging in again outside incognito mode.
2. Try logging from another network, e.g., on a mobile device or with VPN disabled
   • If it works, the problem could be due to a lack of internet connection or a blocking infrastructure. In that case, please reach out to your internal IT department.
3. Try logging in using a different browser
   • Different browsers can behave differently, which means an error that happens in one browser may not happen in another. If you need to report an error to our Service Desk, please inform us about the other browsers you have used to test the behavior.
4. Disable adblockers temporarily or add an exception for Haiilo
   • If you use an adblocker to suppress ads on websites, some components of Haiilo may be blocked, causing impaired performance and login errors. To avoid this, we suggest checking your adblocker and either temporarily deactivating it or adding an exception for Haiilo. You can control these settings in your browser. After making these adjustments, please recheck the login behavior.
5. Verify the Haiilo URL format
   • Ensure that www. is not included in the Haiilo URL, as this prevents the connection from working. A correct cloud URL is in this format: https://example.haiilo.app or https://example.coyocloud.com.

If you've tried all the steps mentioned above and still need help, don't hesitate to reach out to our Service Desk and let us know which steps you've already tried. We'll be happy to help you out from there!